BlackBerry 9620 - I can’t run or submit a diagnostic report

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I can't run or submit a diagnostic report

Try the following actions:

• Try running the diagnostic report again. In the diagnostic report, press the

key > Repeat All Steps.

• Verify that your BlackBerry smartphone is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't

submit a diagnostic report to a PIN, try submitting the report to an email address.

Related information

Run, view, send, or delete a diagnostic report,

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User Guide

Service books and diagnostic reports

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