BlackBerry 9620 - I can’t unlock my smartphone using my smart card

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I can't unlock my smartphone using my smart card

Try the following actions:

• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received

your smart card.

• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.

User Guide

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