BlackBerry 9620 - I can’t send messages

background image

I can't send messages

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone

number for your contact.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in

the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry
Internet Service. If you haven't received an activation message (the message might take a short period of time to
arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the home

screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.

Related information

Generate an encryption key,


Change or delete a contact,


User Guide



background image

Turn on or turn off data service or set roaming options,


Options for email filters,


Resend a message,


Turn on, turn off, or check the status of a network connection,


Resend a message,