BlackBerry 9620 Help

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BlackBerry 9620 Smartphone

Version: 7.1

User Guide

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Published: 2013-06-11

SWD-20130611121055184

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Contents

Quick Help.....................................................................................................................................................9

Getting started: Your smartphone...................................................................................................................9
Popular topics..............................................................................................................................................27
Popular tips................................................................................................................................................. 32
Common troubleshooting.............................................................................................................................40

Tips and shortcuts....................................................................................................................................... 45

Tips: Doing things quickly.............................................................................................................................45
Tips: Extending battery life .......................................................................................................................... 46
Tips: Finding apps........................................................................................................................................47
Tips: Freeing space for your music, pictures, videos, and files.......................................................................47
Tips: Freeing space to optimize your smartphone's performance.................................................................. 48
Tips: Updating your software........................................................................................................................49
Tips: Keeping your information safe..............................................................................................................50
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Messages....................................................................................................................................51
Shortcuts: Files and attachments................................................................................................................. 53
Shortcuts: Typing with the physical keyboard............................................................................................... 54
Shortcuts: Media......................................................................................................................................... 55
Shortcuts: Browser...................................................................................................................................... 56
Shortcuts: Search........................................................................................................................................ 57
Shortcuts: Maps...........................................................................................................................................58
Shortcuts: Calendar..................................................................................................................................... 58
Troubleshooting: Shortcuts.......................................................................................................................... 59

Phone..........................................................................................................................................................60

How to: Phone............................................................................................................................................. 60
Troubleshooting: Phone............................................................................................................................... 78

Direct Connect.............................................................................................................................................81

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Direct Connect basics.................................................................................................................................. 81
DC Group calls.............................................................................................................................................85
Troubleshooting: Direct Connect.................................................................................................................. 86

Voice commands......................................................................................................................................... 88

How to: Voice commands.............................................................................................................................88
Troubleshooting: Voice commands...............................................................................................................90

Messages.................................................................................................................................................... 92

How to: Messages application...................................................................................................................... 92
Troubleshooting: Messages application......................................................................................................128

Files and attachments................................................................................................................................134

How to: Files ............................................................................................................................................. 134
Troubleshooting: Files ............................................................................................................................... 140

Media........................................................................................................................................................142

How to: Media............................................................................................................................................142
Troubleshooting: Media............................................................................................................................. 160

Ring tones, sounds, and alerts....................................................................................................................164

How to: Ring tones, sounds, and alerts....................................................................................................... 164
Troubleshooting: Ring tones, sounds, and alerts.........................................................................................168

Browser.....................................................................................................................................................169

How to: Browser........................................................................................................................................ 169
Tips: Browser.............................................................................................................................................182
Troubleshooting: Browser.......................................................................................................................... 184

Calendar....................................................................................................................................................185

How to: Calendar....................................................................................................................................... 185
Tips: Calendar........................................................................................................................................... 194
Troubleshooting: Calendar......................................................................................................................... 194

Contacts....................................................................................................................................................196

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How to: Contacts....................................................................................................................................... 196
Troubleshooting: Contacts......................................................................................................................... 206

Clock.........................................................................................................................................................207

How to: Clock.............................................................................................................................................207
Troubleshooting: Clock.............................................................................................................................. 210

Tasks and memos......................................................................................................................................212

Create a task or memo............................................................................................................................... 212
Send a task or memo................................................................................................................................. 212
Change or delete a task or memo............................................................................................................... 212
Change the status of a task........................................................................................................................ 212
Hide completed tasks................................................................................................................................ 213
Show tasks in the calendar.........................................................................................................................213
Synchronizing tasks and memos................................................................................................................ 213
About categories........................................................................................................................................215
Categorize a contact, task, or memo...........................................................................................................215
Create a category for contacts, tasks, or memos......................................................................................... 216
Turn off the prompt that appears before you delete items........................................................................... 216

Typing....................................................................................................................................................... 217

How to: Typing...........................................................................................................................................217
Troubleshooting: Typing.............................................................................................................................223

Keyboard...................................................................................................................................................225

How to: Keyboard...................................................................................................................................... 225

Language.................................................................................................................................................. 227

How to: Language...................................................................................................................................... 227
Troubleshooting: Language........................................................................................................................229

Screen display........................................................................................................................................... 230

How to: Screen display...............................................................................................................................230
Troubleshooting: Screen display.................................................................................................................233

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GPS technology......................................................................................................................................... 235

How to: GPS technology.............................................................................................................................235
Troubleshooting: GPS technology...............................................................................................................236

Maps......................................................................................................................................................... 238

How to: Maps.............................................................................................................................................238
Personalize: Maps......................................................................................................................................242
Troubleshooting: Maps.............................................................................................................................. 244

Applications...............................................................................................................................................245

How to: Applications.................................................................................................................................. 245
Troubleshooting: Applications....................................................................................................................247

BlackBerry ID............................................................................................................................................ 251

How to: BlackBerry ID................................................................................................................................251

BlackBerry Device Software....................................................................................................................... 253

How to: BlackBerry Device Software...........................................................................................................253
Troubleshooting: BlackBerry Device Software............................................................................................ 255

Manage Connections................................................................................................................................. 257

Mobile network ......................................................................................................................................... 257
Wi-Fi technology........................................................................................................................................ 263

Mobile Hotspot mode.................................................................................................................................273

How to: Mobile Hotspot mode.................................................................................................................... 273
Troubleshooting: Mobile Hotspot mode...................................................................................................... 276

Bluetooth technology.................................................................................................................................277

How to: Bluetooth technology.................................................................................................................... 277
Troubleshooting: Bluetooth technology...................................................................................................... 284

Media server..............................................................................................................................................287

How to: Media server................................................................................................................................. 287

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Smart accessories......................................................................................................................................289

About the Smart Accessories application....................................................................................................289
Set up a new dock......................................................................................................................................289
Change a dock profile................................................................................................................................ 289
Delete a saved dock profile........................................................................................................................ 290

Power and battery......................................................................................................................................291

How to: Power and battery......................................................................................................................... 291
Troubleshooting: Power and battery........................................................................................................... 295

Storage space and media cards................................................................................................................. 296

How to: Storage space and media cards..................................................................................................... 296
Troubleshooting: Storage space and media cards.......................................................................................301

Search.......................................................................................................................................................303

How to: Search.......................................................................................................................................... 303
Troubleshooting: Search............................................................................................................................ 307

Security..................................................................................................................................................... 308

How to: Security.........................................................................................................................................308
Troubleshooting: Security.......................................................................................................................... 338

Service books and diagnostic reports......................................................................................................... 340

Run, view, send, or delete a diagnostic report.............................................................................................340
Accept, delete, or restore a service book ................................................................................................... 340
Set a default recipient for diagnostic reports...............................................................................................341
Find your smartphone model number and version of the BlackBerry Device Software .................................341
I can't run or submit a diagnostic report..................................................................................................... 341

Synchronization.........................................................................................................................................342

How to: Synchronization............................................................................................................................ 342
Troubleshooting: Synchronization.............................................................................................................. 345

Accessibility options.................................................................................................................................. 347

How to: Accessibility.................................................................................................................................. 347

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Calculator..................................................................................................................................................358

Use the calculator .....................................................................................................................................358
Convert a measurement.............................................................................................................................358

Glossary.....................................................................................................................................................359

Legal notice .............................................................................................................................................. 361