BlackBerry 9620 Smartphone
Version: 7.1
User Guide
Published: 2013-06-11
SWD-20130611121055184
Contents
Quick Help.....................................................................................................................................................9
Getting started: Your smartphone...................................................................................................................9
Popular topics..............................................................................................................................................27
Popular tips................................................................................................................................................. 32
Common troubleshooting.............................................................................................................................40
Tips and shortcuts....................................................................................................................................... 45
Tips: Doing things quickly.............................................................................................................................45
Tips: Extending battery life .......................................................................................................................... 46
Tips: Finding apps........................................................................................................................................47
Tips: Freeing space for your music, pictures, videos, and files.......................................................................47
Tips: Freeing space to optimize your smartphone's performance.................................................................. 48
Tips: Updating your software........................................................................................................................49
Tips: Keeping your information safe..............................................................................................................50
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Messages....................................................................................................................................51
Shortcuts: Files and attachments................................................................................................................. 53
Shortcuts: Typing with the physical keyboard............................................................................................... 54
Shortcuts: Media......................................................................................................................................... 55
Shortcuts: Browser...................................................................................................................................... 56
Shortcuts: Search........................................................................................................................................ 57
Shortcuts: Maps...........................................................................................................................................58
Shortcuts: Calendar..................................................................................................................................... 58
Troubleshooting: Shortcuts.......................................................................................................................... 59
Phone..........................................................................................................................................................60
How to: Phone............................................................................................................................................. 60
Troubleshooting: Phone............................................................................................................................... 78
Direct Connect.............................................................................................................................................81
Direct Connect basics.................................................................................................................................. 81
DC Group calls.............................................................................................................................................85
Troubleshooting: Direct Connect.................................................................................................................. 86
Voice commands......................................................................................................................................... 88
How to: Voice commands.............................................................................................................................88
Troubleshooting: Voice commands...............................................................................................................90
Messages.................................................................................................................................................... 92
How to: Messages application...................................................................................................................... 92
Troubleshooting: Messages application......................................................................................................128
Files and attachments................................................................................................................................134
How to: Files ............................................................................................................................................. 134
Troubleshooting: Files ............................................................................................................................... 140
Media........................................................................................................................................................142
How to: Media............................................................................................................................................142
Troubleshooting: Media............................................................................................................................. 160
Ring tones, sounds, and alerts....................................................................................................................164
How to: Ring tones, sounds, and alerts....................................................................................................... 164
Troubleshooting: Ring tones, sounds, and alerts.........................................................................................168
Browser.....................................................................................................................................................169
How to: Browser........................................................................................................................................ 169
Tips: Browser.............................................................................................................................................182
Troubleshooting: Browser.......................................................................................................................... 184
Calendar....................................................................................................................................................185
How to: Calendar....................................................................................................................................... 185
Tips: Calendar........................................................................................................................................... 194
Troubleshooting: Calendar......................................................................................................................... 194
Contacts....................................................................................................................................................196
How to: Contacts....................................................................................................................................... 196
Troubleshooting: Contacts......................................................................................................................... 206
Clock.........................................................................................................................................................207
How to: Clock.............................................................................................................................................207
Troubleshooting: Clock.............................................................................................................................. 210
Tasks and memos......................................................................................................................................212
Create a task or memo............................................................................................................................... 212
Send a task or memo................................................................................................................................. 212
Change or delete a task or memo............................................................................................................... 212
Change the status of a task........................................................................................................................ 212
Hide completed tasks................................................................................................................................ 213
Show tasks in the calendar.........................................................................................................................213
Synchronizing tasks and memos................................................................................................................ 213
About categories........................................................................................................................................215
Categorize a contact, task, or memo...........................................................................................................215
Create a category for contacts, tasks, or memos......................................................................................... 216
Turn off the prompt that appears before you delete items........................................................................... 216
Typing....................................................................................................................................................... 217
How to: Typing...........................................................................................................................................217
Troubleshooting: Typing.............................................................................................................................223
Keyboard...................................................................................................................................................225
How to: Keyboard...................................................................................................................................... 225
Language.................................................................................................................................................. 227
How to: Language...................................................................................................................................... 227
Troubleshooting: Language........................................................................................................................229
Screen display........................................................................................................................................... 230
How to: Screen display...............................................................................................................................230
Troubleshooting: Screen display.................................................................................................................233
GPS technology......................................................................................................................................... 235
How to: GPS technology.............................................................................................................................235
Troubleshooting: GPS technology...............................................................................................................236
Maps......................................................................................................................................................... 238
How to: Maps.............................................................................................................................................238
Personalize: Maps......................................................................................................................................242
Troubleshooting: Maps.............................................................................................................................. 244
Applications...............................................................................................................................................245
How to: Applications.................................................................................................................................. 245
Troubleshooting: Applications....................................................................................................................247
BlackBerry ID............................................................................................................................................ 251
How to: BlackBerry ID................................................................................................................................251
BlackBerry Device Software....................................................................................................................... 253
How to: BlackBerry Device Software...........................................................................................................253
Troubleshooting: BlackBerry Device Software............................................................................................ 255
Manage Connections................................................................................................................................. 257
Mobile network ......................................................................................................................................... 257
Wi-Fi technology........................................................................................................................................ 263
Mobile Hotspot mode.................................................................................................................................273
How to: Mobile Hotspot mode.................................................................................................................... 273
Troubleshooting: Mobile Hotspot mode...................................................................................................... 276
Bluetooth technology.................................................................................................................................277
How to: Bluetooth technology.................................................................................................................... 277
Troubleshooting: Bluetooth technology...................................................................................................... 284
Media server..............................................................................................................................................287
How to: Media server................................................................................................................................. 287
Smart accessories......................................................................................................................................289
About the Smart Accessories application....................................................................................................289
Set up a new dock......................................................................................................................................289
Change a dock profile................................................................................................................................ 289
Delete a saved dock profile........................................................................................................................ 290
Power and battery......................................................................................................................................291
How to: Power and battery......................................................................................................................... 291
Troubleshooting: Power and battery........................................................................................................... 295
Storage space and media cards................................................................................................................. 296
How to: Storage space and media cards..................................................................................................... 296
Troubleshooting: Storage space and media cards.......................................................................................301
Search.......................................................................................................................................................303
How to: Search.......................................................................................................................................... 303
Troubleshooting: Search............................................................................................................................ 307
Security..................................................................................................................................................... 308
How to: Security.........................................................................................................................................308
Troubleshooting: Security.......................................................................................................................... 338
Service books and diagnostic reports......................................................................................................... 340
Run, view, send, or delete a diagnostic report.............................................................................................340
Accept, delete, or restore a service book ................................................................................................... 340
Set a default recipient for diagnostic reports...............................................................................................341
Find your smartphone model number and version of the BlackBerry Device Software .................................341
I can't run or submit a diagnostic report..................................................................................................... 341
Synchronization.........................................................................................................................................342
How to: Synchronization............................................................................................................................ 342
Troubleshooting: Synchronization.............................................................................................................. 345
Accessibility options.................................................................................................................................. 347
How to: Accessibility.................................................................................................................................. 347
Calculator..................................................................................................................................................358
Use the calculator .....................................................................................................................................358
Convert a measurement.............................................................................................................................358
Glossary.....................................................................................................................................................359
Legal notice .............................................................................................................................................. 361